Terms of service

Effective Date: August 25, 2025
Welcome to TheFluffStuff.co.uk. By accessing or purchasing from our website, you agree to be bound by the following Terms of Service. Please read them carefully before using our site.

1. Overview
This website is operated by The Fluff Stuff, based in London, United Kingdom. Throughout the site, the terms “we”, “us” and “our” refer to The Fluff Stuff. By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

2. Online Store Terms
•     You must be at least 18 years old or have parental permission to use this site.
•     You agree not to use our products for any illegal or unauthorized purpose.
•     You must not transmit any worms, viruses, or destructive code.

3. Product Information
We strive to provide accurate product descriptions, images, and pricing. However, due to the handmade nature of some items (such as yak chews), slight variations in size, color, and weight may occur. These do not affect product quality or safety.

4. Pricing & Payment
•     All prices are listed in GBP (£) and include applicable taxes unless stated otherwise.
•     We reserve the right to modify prices at any time without prior notice.
•     Payment must be completed at checkout via accepted payment methods.

5. Shipping & Delivery
•     Orders are processed within [insert timeframe] and shipped to the address provided.
•     Delivery times may vary based on location and courier service.
•     We are not responsible for delays caused by external factors (e.g., customs, weather).

6. Returns & Refunds
Please refer to our [Return Policy] for details on eligibility, timeframes, and procedures. We reserve the right to refuse returns that do not meet our criteria.

7. Intellectual Property
All content on this site—including text, graphics, logos, and images—is the property of The Fluff Stuff and may not be used without permission.

8. Limitation of Liability
We are not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our products or website.

9. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page with an updated effective date.

10. Contact Information
For any questions or concerns, please contact us:

📧 General Inquiries: info@thefluffstuff.co.uk
📧 Customer Support: help@thefluffstuff.co.uk
📍 Address: London, United Kingdom
📞 Phone: 07442954476